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Call accounting software is a system that records, translates and reports on telephone call activity. The software is used by most corporations to control expenses, allocate cost and increase productivity. Call accounting generally recieves Station Message Detail Records (SMDR) or Call Detail Records (CDR) from a telephone system through any of various protocls including serial, IP and file transfer.

SMDR is a feature that is available for most telephone systems and IP PBXs. The data is generally a system log of call traffic which includes call direction, date and time of the call, length of call, extension and trunk or line. There are various other pieces of information such as authorization code and account code that may be optionally available depending on the capability of the hardware. The raw or unprocessed SMDR output of the telephone system is often too volumous and difficult to read.

A call accounting software packages utilizes SMDR data and translate the information into a simplified database format for further analysis. The data is often presented in graphical, detailed or summary reports by extension, departments or other corporate levels.

The cost of a telephone call has been steadily decreasing with the introduction of peer to peer free calling, flat rate plans and bundled services. Call accounting software packages that historically focused on telephone tracking and expense management have transformed themselves into comprehensive communication management systems (CMS). These systems include extension, line, operator, auto attendant, ACD, IVR, voice mail and other facility traffic.

The ability to track call duration, call distribution, ring time, hold time and call queues has allowed leading communication management systems to analyze and measure productivity.

Toll fraud analysis remains a component of most major CMS systems. However, there now exist new threats in bandwidth hacking which can result in poor performance for VoIP traffic, security breach and network shutdown. New CMS systems pinpoint irregularities, bottlenecks and network overflows and suggest recommended corrective action.

Rito Salomone is President of Resource Software International Ltd.(RSI). To contact the author, please email rsalomone@telecost.com

RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, NEC Univerge Partner and Alcatel Applications Partner.

For more information contact us at rsi@telecost.com or visit http://www.telecost.com!

Phones With Auto Attendant

Business phones with unique auto attendant feature enhance the professional image of businesses. Auto attendant is an automated call processing system that provides excellent customer service and access to your employees in an efficient way. The auto attendant system works just as a telephone receptionist, attending calls, routing calls to various extensions, leaving messages, transferring calls and so on.

Phones with auto attendant facility work in conjunction with virtual PBX system. Many advanced communication features can be integrated into an auto attendant system. It receives callers with professional business greetings and provides the callers with a menu of different options. Various menu options provided include: dial by name, dial by extension, call transfer, call forwarding, caller ID, call screening, music on hold, direct inward dialing, speed dial, call conferencing and more.

With automated call handling and forwarding, auto attendant systems can enhance your business image, giving it the mark of professionalism. Using a single business number, your customers can reach you, regardless of your location. You can set custom professional greetings to play during business hours and after business hours. Music on hold feature can also be customized. You can program custom messages to provide basic information about your business.

With flexible communication features, phones with auto attendant system promote better interaction between the business and its customers. Auto attendant can effectively process inbound phone calls and transfer calls to an outside extension. Many advanced features such as voice mail and fax can be integrated with virtual auto attendant system. Through online call management system, you can customize various auto attendant features.

Nowadays businesses rely more on telecommunication systems to manage their interaction with customers and associates. Sophisticated auto attendant feature can efficiently handle all your business calls in a professional manner. There are many hosted service providers offering personalized auto attendant features as per your specific business needs.

About the Author

Phones with Auto Attendant - AccessDirect is a leading provider of hosted virtual PBX phone system with virtual receptionist, voicemail, auto attendant, fax mail, find me follow me.

How do I find a lost word document?

Hi, This morning my power shut off while I had 4 documents open to Word. Auto recovery found them and I saved them and continued working all day, saving as I went. Then I closed the document and later when I went to find it the document was gone. I am wondering if it might have saved to another folder or another extension. I have tried everything I can think of and cannot find it.

You can do a search for a document using all or part of the file name or you can search for a document by key words in the document.

Go to Start> Search> Documents>Advanced Search Options Put in Words from the document or part of the documents file name and hit the search button.

It will display in the White screen to the right of the search buttons.

It is probably in a hidden temp file in Local Folders in which is in My Computer> Local Disk (C:) Documents and Settings > Your user name> Local Folders> Temp files. This assumes that you have the Hidden files showing.

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