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Negative Carrier
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A few days ago I was standing in line far too long, to get a simple prescription filled for a family member.

Then I heard the bad news:

"Your carrier said your benefits expired on April 4."

"That's not true," I replied. "If you look at the card you'll see that's the date when my benefits started!"

"Well, they said no. Maybe you can call them," she sighed with no apparent motivation to pick-up the phone, herself.

I flagged down a supervisor who then ordered the reluctant clerk to make the call.

"But the system says he's not covered," she insisted to her superior, clearly siding with the presumed infallibility of a computer instead of her client.

To cover myself, simultaneously, I phoned the member benefits line printed on my health card. After a five-minute wait a person came on and said, "You're covered; I don't know what their problem is."

"Neither do I--Could you please tell the folks here what you just told me?"

She agreed and I shuttled my phone to the clerk who was on the line with my health carrier.

"Sorry, they say you're not covered," she stated with vindication.

"Here, this person says I am, so please talk to her."

"But this other person says you're not!"

"Please take my phone and talk to someone who will say YES, not no!" I shot back, certainly loud enough to get everyone's attention.

She looked at the pharmacist for approval, and he nodded.

Within 60 seconds, the prescription was approved.

The insistent clerk isn't to blame for everything that transpired, but she acted as most CSR's do when they make a decision.

Once she felt the answer was no she shut out all contradictory information, and she became an obstruction to my getting what I was there for, a prescription.

In other words, she became ego-involved in making her original "No" stick, instead of trying to find a way to say yes, to get me the approval I needed to get the medicine, and the green light she actually needed as well, to sell it.

The prime objective in almost every service situation is to say yes, even if it takes a special effort to do so.

Dr. Gary S. Goodman is the best-selling author of 12 books and more than a thousand articles. A frequent expert commentator on radio and TV, (See: http://www.cnbc.com/id/15840232?video=417455932#) he is quoted often in prominent publications such as The Wall Street Journal and Business Week. President of Clientrelations.com and Customersatisfaction.com, his seminars and training programs are sponsored internationally and he is a top-rated faculty member at more than 40 universities. Dynamic and fun, Gary brings over two decades of management and consulting experience to the table, with the best academic credentials in the speaking and training industry. Holder of a Ph.D. from the Annenberg School For Communication at USC, an MBA from the Peter F. Drucker School of Management, and a J.D. degree from Loyola, his clients include several Fortune 1000 companies and successful family owned and operated firms. More than a “talking head,” Gary is a top mind that you'll enjoy working with. He can be reached at gary@customersatisfaction.com

Attract an Infinite Amount of Prospects to Your Online Business

 

Are you noteworthy on the Internet world?

 

If you are new to the online home business community, then you probably do not have much of a reputation for yourself, yet. It's ok if you don't, but its imperative that you do create a good reputation for yourself online, or else you will have a difficult time building your online home business.

 

So how do you brand yourself? Stand out from the crowd? Develop a good reputation for yourself?

 

Here are 3 awesome ways to get you started on building your reputation:

 

1. One of the easiest way to get on track to building your name is to go to Google or Yahoo then, type in some keywords such as, internet business, home business or online marketing. From there you should seek out some articles, blogs, video, or press releases. If it’s on page the first page of your Google search or Yahoo search, the odds are that you can gain knowledge from that person. Review their style, the content, the system they use, etc. You should also be able to find out and learn some good guidelines and promising strategies to help you put together your business.

 

Be sure to write down anything that you find interesting or of value when doing your research. If you can learn to carbon copy what these people are doing and just add your style to it, personalize it and brand it to who you truly are, then you name and business will eventually make it to the top pages of Google and Yahoo. They key is to Brand yourself and stick out from the others who are doing an online business, at this point you will attract the people you want and like minded people will be drawn to you naturally.

 

2. Logging into forums and participating will get you amazing exposure.

 

Getting involved in online forums will help you to attract others. People will get curious about you, who you are and what you are doing. You can also find out a great deal of extra knowledge and information from other experts that might be in the forums. Experts and Gurus of the Internet usually hang out in Forums and keep the community up to date about new trends, what’s working and what’s not online, so you ought to be proficient to discover quite a bit from participating in the forums yourself.

 

3. Without a doubt, the absolute best thing that you can do to brand yourself on the Internet is to give away precious information and trainings to people who are interested in you, your business and your system.

 

If you make your mind up to create a system or are already using a great system or concept, make sure that you are giving true quality information and not some rubbish that will taint your name. People are making millions of dollars online selling products that are utterly worthless and useless, so just envision how much wealth you could build if you produced and sold something of true value to them. A great way to get feedback on your system or product is to have your forum followers evaluate it for you. You will, of course, get a lot of encouraging and pessimistic feedback from the forum, in turn you can use that criticism to make your product that much better. Just remember to always conduct yourself as a businessperson. People are watching you. Any negative comment or action coming from you can be turned into your downfall. When people see success sometimes jealousy might take place, and anything they can use against you, they will. So, just be professional and don’t get involved in heavy debates online. People will take you more seriously if you assert yourself as a professional.

 

You must be committed to take part in these activities, if you are, your name will start popping up all over the Internet like wildfire. Once that starts to happen, your business will soar beyond your wildest dreams. If never stop branding yourself and stay active online the traffic, the leads, and the sales will never stop pouring in.

 

About the Author

Stephen Carrier has successfully helped many new comers to the internet community brand themselves and build their businesses. He is committed to continue to do so for anyone that wished to embark on this journey of success. There are specific techniques that one must learn to reach their dreams and goals on the Internet. If you would like more information on branding yourself, You may contact Stephen through his website at http://www.legacy-creator.com or call 604-760-2856.

Can he be a carrier of swine flu?

Ok so my brothers friend has swine flu and the friend with swine flu has passed it onto 3 other friends and they have all been given tablets for it. But my brothers test results came back negative for swine flu(thankfully). But is it possible that even though he doesn't have it, he could be a carrier and passed it on to any of my family?

Unlikely, people generally don't "carry" flu without actually suffering from it, so if he's been given the all clear you should be ok

FCC plans Net neutrality regulations for broadband
FCC Chairman Julius Genachowski will announce a "third way" to regulate broadband providers on Thursday, responding to a recent appeals court decision denying the agency regulatory authority.

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